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holy flaming flamingoes! - Lograh — LiveJournal

Friday, 01.Aug.2003

10:20 - holy flaming flamingoes!

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{ranting here, the word "you" is in no way intended to referr to anyone actually reading this, more directed at the brainless twits I have to deal with}

How in all the world can these freakjob nutcases ever manage to tie their shoes in the morning, much less get a PhD?

I'm helping someone over the phone with their Ibook, and I ask him to type something in and hit enter. the damn twit couldn't find the enter key! Keep in mind, he's had a computer for at least two years now, and I've *never* seen a computer that didn't have the enter key at the right-side of the keyboard, so he's had *PLENTY* of time to figure out where the damn frelling *ENTER* key is! I mean, I'm not expecting him to be a perfect touch-typist or anything, I don't mind if he has to take at least 2 seconds between each keystroke (which he does), but having to sit there for 30 seconds trying to find the bloody "ENTER" key is pushing the limits of rational allowances for computer illiteracy.

Also, when someone is asking you to look for and click on the collumn (I have yet to consistantly figure out how to spell that word) labeled "type" and all you see are "name" "date" "size" and "kind", it's a safe bet that they meant "kind" and you can just go ahead and click it and let them know that it was actually called "kind". Kind of like "okay, clicked on the collumn labled 'kind'". I mean, come on people! They are FARKING SYNONYMS! That, combined with it's the closest option, means that the person giving the instructions was just a little off in their thinking. Add to this that they stated they are doing it from memory, and they've been off just a hair allready a few times this call, means it's a safe bet that's what they meant. At the very least, don't just sit there doing nothing for a few minutes leaving them wondering if you suddenly died of a heart attack.. Say something!

I can only help those who are willing to put forth some effort of their own. I'm not going to be able to do it all for you, notice this is a frelling PHONE CALL and I'm not physically there to move your mouse for you (and I probably wouldn't even if I were, 'cause I insist that people do things on their own).

Every time I hear "hi this is <his name>" over the phone it makes me cringe.

Some people should have their computing privileges revoked.

Comments:

[User Picture]
From:ox_number_10
Date:10:58 01.Aug.2003 (UTC)
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Okay, he should have his computer rights revoked for not knowing where the Enter key is. But for not being sure on ther difference of type and kind, that would give me pause. You have corrected me on many occasions where I thought something was similar to to something else.
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[User Picture]
From:lograh
Date:11:10 01.Aug.2003 (UTC)
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true enough, and I can understand not being quite bold enough to make such a substitution. Which is why I would have been fine with him comming right back saying "there isn't a collumn called that, how about....". At least then we'd be able to move along. It doesn't take that long to read 4 headings and figure out that what you want isn't there. He just sat there doing nothing. I had to ask him, "did you click on it?" To which he replied "Uh... I don't see it."
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[User Picture]
From:ox_number_10
Date:11:18 01.Aug.2003 (UTC)
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Some people just have no affinty for computers. They have evolved so quickly it is difficult for some people to wrap their heads around them. Throw in words like faster, smarter and more powerful, these machines can become pretty intimdating.

At least he is not complaining that his screen does not clear when he shakes his laptop.
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[User Picture]
From:elisandra
Date:11:04 01.Aug.2003 (UTC)
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I'd just like to point out that on a mac, the 'enter' key is actually labeled 'return'. On an iBook, it doesn't evnn have the 'enter' key on the keypad because there isn't one. (though there is a small grey label (fn keys) on the return key, dubbing it enter.)

I am not saying this guy isn't a moron - just that 'return' and 'enter' is a game I play with my customers all day long!
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[User Picture]
From:lograh
Date:11:07 01.Aug.2003 (UTC)
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yeah.. now that I think about it, that was probably the part messing him up. But he's had a computer for quite a few years now, this isn't his first! he should have been able to figure that much out.
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